At blue®m, we want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, we offer a hassle-free returns process to ensure a smooth and efficient resolution. Whether you’ve changed your mind or received a faulty or incorrect item, we are here to help.
Please review our returns policy below for full details on eligibility, timeframes, and how to initiate a return.
If you have any questions, our friendly customer service team is always available to assist you.
We proudly offer a 30-Day Returns Policy, allowing you to purchase with full assurance.
If you need to return a product, you can do so within 30 days of receipt of your order, subject to the following terms and conditions:
Please send all returns to:
Returns Department
Swallow Dental Supplies Ltd
Unit 5, Marrtree Business Park
Silsden
BD20 0EF
Please include a Returns Form with details of your original order and the reason for your return.
For your reassurance, we recommend using a courier, recorded delivery or registered post to return items to cover yourself against loss or damage.
We cannot be held responsible for returned goods that we do not receive or have been damaged in transit.
Our returns policy does not affect your statutory rights of cancellation or return.
Yes. Download and print your Returns Form here.
If you return an item because it is unsuitable or was ordered incorrectly, you will need to cover the postage costs.
We recommend using a courier, recorded delivery, or registered post to protect against loss or damage. We are not responsible for items lost or damaged in transit.
If you return an item due to a fault or error on our part, we can credit and refund up to £13 to cover your postage costs.
If your return postage costs are expected to exceed this amount, please email us or call 01535 656312 (option 4) to arrange a free collection. Collections cannot be arranged for Saturdays or Sundays.
Please provide a convenient collection date, contact name, and collection address.
Please ensure you are available at the collection time. Any missed collections will be charged at £11 + VAT.
To return goods, please complete our Returns Form.
We aim to process all returns on the day they arrive.
While occasional delays may occur, rest assured that your return will be handled, and any credit or refund issued within five working days.
To return an item, please complete our Returns Form.
We will contact you to discuss your options. These may include a credit and/or refund or an estimate of the delivery date for a replacement.
If you accidentally order the wrong product, please contact our Customer Care team within 48 hours of receiving your order.
Call: 01535 656312 (option 4)
Email: sales@bluemshop.co.uk
Please return the item in line with our 30-day returns policy.
If you require a replacement, specify the correct product when reporting the issue. A new order will be placed and invoiced at full price, while the original item will be refunded once we receive the incorrect product.
Please note that blue®m does not cover postage costs for the original order or the return in this instance.
If an item is missing from your order, it may be due to an item being out of stock at the time of dispatch.
To avoid delays, we ship available items immediately and send any out-of-stock items separately as soon as they become available—at no extra postage cost.
Please check your emails for updates regarding your order status.
If you believe an item has been completely omitted from your order, please contact our Customer Care team within 48 hours of receipt.
To help us resolve the issue quickly, include photos or videos of the parcel received, along with the enclosed picking note.
If an item is confirmed as missing, we will arrange for it to be sent out with no additional postage charge.
Call: 01535 656312 (option 4)
Email: sales@bluemshop.co.uk
We always strive for accuracy, but occasional mistakes can happen.
If you receive an incorrect item, please inspect your delivery and report any issues to our Customer Care team within 48 hours of receipt.
Call: 01535 656 312 (option 4)
Email: sales@bluemshop.co.uk
Items sent in error are exempt from our 30-day returns policy, but we will ensure a smooth resolution.
Please return the goods using our Returns Form, and we will issue a full credit and/or refund, including the original postage charge.
If an item has been sent to you by mistake, we will cover the return postage.
We carefully inspect and package all items before dispatch, but occasionally, damage may occur during transit.
Damaged items are exempt from our 30-day returns policy, so please inspect your delivery upon arrival and report any issues to our Customer Care team within 48 hours of receipt.
To help us resolve the issue quickly, include photos or videos clearly showing the damage.
Call: 01535 656 312 (option 4)
Email: sales@bluemshop.co.uk
To return damaged goods, please complete our Returns Form. A full refund will be issued, including the original postage charge.
If you require a replacement, please request this when reporting the issue or specify it on your Returns Form.
A new order will be placed and invoiced at full price, and the original invoice will be credited and/or refunded upon receipt of the return.
Faulty items are exempt from our 30-day returns policy, but we ask that you inspect your delivery and report any issues to our Customer Care team within 48 hours of receipt.
Please include photos or videos clearly showing the fault.
Call: 01535 656 312 (option 4)
Email: sales@bluemshop.co.uk
Each report is assessed on a case-by-case basis using the evidence provided.
In some instances, we may request the item to be returned for inspection.
To return an item, please complete our Returns Form.
If a fault is confirmed, we will cover the return postage cost and issue a full refund, including the original postage charge.
If no fault is found or the issue can be resolved, the item will be returned to you.
If you require a replacement, please request this when reporting the issue or indicate it on your Returns Form.
If a fault is confirmed, a replacement order will be placed and invoiced at full price.
Once the faulty item is received, the original invoice will be refunded.
If an item develops a fault within the warranty period, please report the issue to our Customer Care team as soon as possible, providing details of the product and the fault.
Call: 01535 656 312 (option 4)
Email: sales@bluemshop.co.uk
Please return the item using our Returns Form.
Once the item has been received and the warranty claim is approved:
If the item can be repaired, the manufacturer or supplier will arrange the repair free of charge and return the item to you.
If the item cannot be repaired, you will either receive a replacement or be issued a full credit/refund, depending on the manufacturer’s warranty terms and conditions.
If you have any questions about warranty claims, please don’t hesitate to get in touch.
For full details on our shipping options and delivery times, please visit our Delivery Information page.
